Shipping & Receiving Policy

Shipping / Receiving Policy

It may be necessary for you to have equipment delivered directly to one of our Colocation facilities. In order to ensure the security of your equipment, requires advance notice of any incoming shipments via e-mail to This e-mail should include:

The expected delivery date of the shipment, the tracking number associated with the shipment, the total number of pieces in the shipment, approximate size and weight of the total shipment, and who is authorized to pick up the shipment once received by

All shipments should be sent to the following address (based on Customer colocation facility):

Attn: <Company Name>
3500 NW Boca Raton Blvd.
Suite 900, Second Floor
Boca Raton, FL 33431 Receiving
Attn: <Company Name>
3250 W. Commercial Blvd.
Suite 140
Fort Lauderdale, FL 33309 Receiving
Attn: <Company Name>
56 Marietta Street
4th Floor
Atlanta, GA 30303

Once the equipment has been received by, we will hold it without charge for a period of five (5) business days. After the five business day period has elapsed, storage fees will be applied to your account in the amount of $250 per month, prorated based on actual storage time beyond the five business day period.

To retrieve the shipped package, send an email to at least 24 hours prior to pick up, indicating desired day and estimated time of pickup. will ensure the package is accessible at the coordinated time of pickup. Packages can be retrieved during normal business hours Monday through Friday 9am – 5pm. If package needs to be retrieved outside of these hours, it must be noted in the email sent to allowing appropriate accommodations to be made. can ship out equipment on your behalf but will not assume responsibility for any items being shipped. Customer must provide all shipping documents and related materials.

If you have any questions or comments regarding’s Shipping and Receiving Policy, please contact the Network Operations Center (NOC) at 561.869.6100, option 2, or email